Carbon Reduction Plan

CARBON REDUCTION PLAN (SUPREME CARE SERVICES LTD) 

1. COMMITMENT TO ACHIEVING NET ZERO 

Supreme Care Services is committed to achieving Net Zero greenhouse gas emissions across its UK operations by 2050. Prepared in accordance with Procurement Policy Note (PPN) 06/21, this Carbon Reduction Plan establishes the framework through which we will measure, monitor and progressively reduce greenhouse gas emissions whilst continuing to deliver safe, responsive and high-quality Domiciliary Care services. 

Environmental sustainability is an established part of the way Supreme Care Services operates. Through our Environmental Policy, Corporate Social Responsibility and Environmental Sustainability Policy, Green Plan, Sustainable Procurement arrangements and wider governance framework, environmental responsibility is integrated into strategic planning, operational delivery and service decision-making. This Carbon Reduction Plan builds upon those existing arrangements by introducing a structured approach to carbon measurement, reporting and long-term emissions reduction. 

As a Domiciliary Care provider, our environmental impact is shaped by the way care is delivered. Supporting Service-Users within their own homes requires Care-Workers to travel throughout local communities, supported by office operations, digital systems, procurement activity and an extensive supply chain. These activities are fundamental to delivering responsive, person-centred care whilst also representing the principal sources of our greenhouse gas emissions and the greatest opportunities for environmental improvement. 

This Plan explains how Supreme Care Services will understand its emissions profile, establish a robust reporting framework, implement practical carbon reduction initiatives and monitor progress towards Net Zero through transparent governance and continual review. It also demonstrates our commitment to working collaboratively with Commissioners, suppliers and strategic partners to support wider environmental sustainability across the health and social care sector. 

Overall accountability for this Carbon Reduction Plan rests with Rebecca Efeotor, Managing Director, supported by the Senior Leadership Team through strategic leadership, operational oversight and annual review. 

2. ENVIRONMENTAL GOVERNANCE FRAMEWORK 

Environmental sustainability is embedded within Supreme Care Services’ governance arrangements and forms part of the way we plan, deliver and continually strengthen our Domiciliary Care services. Rather than being managed through a single environmental policy or isolated initiative, it is supported by an integrated framework of strategic policies, operational programmes and management processes that ensure environmental responsibility is considered alongside service quality, regulatory compliance, service resilience and responsible business practice. 

Our Environmental Policy establishes our strategic commitment to protecting the environment through responsible resource management, compliance with environmental legislation and the reduction of environmental impact across our operations. This commitment is reinforced through our Corporate Social Responsibility and Environmental Sustainability Policy, recognising that environmental responsibility is closely linked to ethical leadership, community wellbeing and the long-term sustainability of the services we provide. 

Central to this governance framework is our Green Plan, which acts as Supreme Care Services’ operational delivery programme for environmental improvement. Rather than existing as a standalone document, the Green Plan translates strategic commitments into practical actions by promoting digital transformation, reducing unnecessary travel, encouraging responsible energy and resource management, supporting sustainable procurement and embedding environmentally responsible working practices throughout day-to-day service delivery. It also provides the mechanism through which environmental priorities are implemented, monitored and reviewed, ensuring that sustainability is reflected within routine operational practice rather than remaining a strategic aspiration. 

Our Sustainable Procurement arrangements further strengthen this approach by ensuring environmental considerations are evaluated alongside quality, value for money, supplier performance and operational resilience. Through responsible procurement and constructive supplier engagement, we seek to minimise environmental impact across both our own operations and the wider supply chain, recognising that purchasing decisions have an important role in supporting long-term environmental sustainability. 

Environmental resilience is further supported through our Business Continuity Plan, which recognises the increasing relationship between environmental risk and service continuity. Planning for severe weather, infrastructure disruption, energy pressures and supply chain challenges strengthens our ability to maintain safe, reliable Domiciliary Care services whilst adapting proactively to changing environmental conditions. 

Collectively, these arrangements are supported through our Quality Assurance Framework, management oversight and annual environmental review processes, ensuring environmental priorities remain subject to regular scrutiny, organisational learning and ongoing refinement. Together, they provide a mature governance structure that enables environmental responsibility to influence strategic planning, operational management and continuous service improvement across the organisation. 

This Carbon Reduction Plan builds upon these established arrangements by introducing a structured framework for measuring, reporting and reducing greenhouse gas emissions in accordance with Procurement Policy Note (PPN) 06/21. Rather than creating a new environmental strategy, it strengthens existing governance through consistent carbon reporting, transparent performance monitoring and clear organisational accountability. 

3. UNDERSTANDING OUR ENVIRONMENTAL IMPACT 

Understanding where our environmental impact arises is fundamental to reducing it effectively. As a provider of Domiciliary Care services, Supreme Care Services operates within a very different environmental context to organisations whose emissions are generated through manufacturing or industrial production. Our environmental impact is largely created through the delivery of care within local communities, making day-to-day service delivery the primary focus of our carbon reduction activity. 

Supporting Service-Users to remain safe, independent and well within their own homes requires Care-Workers to travel between multiple locations each day, supported by branch operations, digital technology, office accommodation, procurement activity and an extensive supply chain. These activities are essential to delivering responsive, person-centred care and, collectively, represent the principal sources of our greenhouse gas emissions. 

Recognising where emissions are generated enables us to focus improvement activity where it will deliver the greatest environmental benefit. Rather than adopting generic environmental initiatives, we seek to understand the operational activities that contribute most significantly to our environmental impact, enabling resources, investment and improvement programmes to be targeted where they can achieve the greatest long-term benefit. 

Based on our operational model, the principal sources of greenhouse gas emissions are expected to include: 

• Care-Worker travel between Service-Users’ homes. 

• Electricity and energy consumption across branch and office locations. 

• Procurement of equipment, consumables and contracted services. 

• Business travel and operational transport. 

• Waste generated through service delivery and administration. 

• Digital infrastructure supporting operational delivery. 

• Environmental impacts arising throughout our wider supply chain. 

Whilst these activities contribute to our environmental impact, they are also fundamental to delivering safe, effective and responsive care. Our objective is therefore not to reduce essential service delivery in pursuit of environmental targets, but to continually identify opportunities to reduce emissions through more efficient working practices, informed decision-making and responsible resource management whilst maintaining the quality and continuity of care that Service-Users depend upon. 

A clear understanding of our environmental impact provides the foundation for the measurement, reporting and carbon reduction activities set out within the remainder of this Plan. 

4. CARBON MEASUREMENT, REPORTING AND ASSURANCE 

Understanding our environmental impact is only the first step towards reducing it. To support informed decision-making and demonstrate measurable progress towards Net Zero, Supreme Care Services is establishing a structured carbon measurement, reporting and assurance framework aligned with Procurement Policy Note (PPN) 06/21. 

As this represents Supreme Care Services’ first Carbon Reduction Plan, greenhouse gas emissions have not previously been consolidated within a formal reporting structure. This Plan therefore introduces a consistent methodology for collecting, validating and reporting emissions across the organisation, enabling the development of a verified baseline from which future performance can be measured. 

Our approach is based on progressively consolidating environmental data from across all operational areas, ensuring that future reporting is accurate, transparent and supported by evidence rather than estimates.  

This will allow Supreme Care Services to build a robust understanding of its emissions profile and ensure that year-on-year comparisons reflect genuine operational performance. 

Greenhouse gas emissions will be measured and reported in line with recognised Government reporting categories: 

• Scope 1: Direct emissions arising from organisational activities, including fuel use from any company-controlled vehicles or equipment where applicable. 

• Scope 2: Indirect emissions associated with purchased electricity and energy consumption across office and branch locations. 

• Scope 3: Indirect emissions arising from Care-Worker travel, employee commuting, procurement, waste, business travel, contracted services and wider supply chain activity as reporting capability develops. 

The consolidation of Scope 1, Scope 2 and Scope 3 data will enable Supreme Care Services to identify the primary drivers of its environmental impact and establish a clear baseline against which future carbon reduction activity can be assessed. The information generated through this framework will be used for more than compliance reporting. It will support operational and strategic decision-making by enabling the organisation to identify trends, evaluate the effectiveness of carbon reduction initiatives, prioritise investment and strengthen long-term environmental planning. 

By embedding carbon measurement within organisational reporting processes, Supreme Care Services will ensure that environmental performance is supported by reliable data, transparent methodology and consistent governance, enabling credible and meaningful progress towards Net Zero to be demonstrated over time. 

5. DELIVERING CARBON REDUCTION 

Building on our established governance arrangements and carbon reporting methodology, Supreme Care Services will deliver practical initiatives that reduce environmental impact whilst strengthening operational efficiency, service quality and organisational resilience. Our approach recognises that meaningful carbon reduction is achieved through the cumulative effect of everyday operational decisions rather than isolated environmental initiatives.  

Accordingly, our priority is to embed sustainable working practices throughout service delivery, ensuring environmental improvement becomes an integral part of how care is planned, coordinated and delivered. 

Smarter Workforce Deployment and Travel 

Care-Worker travel represents the most significant contributor to our operational greenhouse gas emissions. Whilst travel is fundamental to the delivery of Domiciliary Care services, opportunities exist to reduce unnecessary mileage through intelligent workforce planning and efficient coordination of care delivery. 

Wherever practicable, Care-Workers will be allocated to Service-Users within defined geographical areas, supporting localised rounds, reducing travel distances and strengthening continuity of care through consistent Care-Worker allocation. Digital scheduling, responsive rota management and proactive operational oversight will further optimise journey planning whilst maintaining the flexibility required to respond to changing Service-User needs and urgent care requirements. 

By reducing unnecessary travel, Supreme Care Services will lower fuel consumption and associated emissions whilst improving workforce efficiency, increasing time available for direct care and strengthening continuity for Service-Users. 

Digital Transformation 

Digital technology enables environmental improvement whilst supporting safer, more efficient service delivery. 

Supreme Care Services has invested in digital systems that reduce reliance on paper-based processes, strengthen communication and improve operational oversight. Electronic care records, digital documentation, secure communication platforms and electronic reporting minimise paper consumption, reduce unnecessary administrative travel and improve access to accurate operational information across the organisation. 

As technology continues to evolve, we will review further opportunities to strengthen digital working where these improve environmental performance, support operational efficiency and enhance decision-making whilst maintaining information governance and regulatory compliance. 

Sustainable Procurement and Responsible Resource Management 

Environmental responsibility extends beyond our own operations and includes the goods, services and resources required to support care delivery. 

Our Sustainable Procurement arrangements ensure environmental considerations are evaluated alongside quality, value for money, supplier performance and operational resilience. Wherever reasonably practicable, we will continue to work with suppliers who demonstrate responsible environmental practices, minimise unnecessary packaging, support sustainable sourcing and share our commitment to reducing environmental impact. 

Alongside responsible procurement, we will continue to promote efficient use of energy, equipment and consumable resources throughout the organisation, recognising that consistent day-to-day operational practice contributes significantly to long-term environmental improvement. 

Workforce Engagement and Environmental Awareness 

Long-term environmental improvement depends upon an informed and engaged workforce. Environmental responsibilities are reinforced through induction, leadership, communication and ongoing engagement, encouraging Care-Workers and office-based colleagues to recognise how everyday decisions can contribute to environmental improvement. This includes promoting efficient driving practices, reducing avoidable waste, encouraging responsible energy use and identifying opportunities to improve environmental performance within individual roles. 

By embedding environmental awareness within everyday working practices, Supreme Care Services encourages shared responsibility, practical innovation and continuous organisational learning, ensuring environmental sustainability becomes part of normal service delivery rather than a separate organisational initiative. 

Innovation and Future Development 

Environmental sustainability is continually evolving in response to technological innovation, changing legislation and emerging best practice. 

Supreme Care Services will continue to evaluate opportunities to strengthen environmental performance through improved operational processes, digital solutions, responsible procurement, service innovation and collaborative working. This ensures our approach remains responsive to future developments whilst supporting high-quality Domiciliary Care services and our long-term commitment to achieving Net Zero. 

6. COLLABORATION, SUSTAINABLE PROCUREMENT AND CLIMATE RESILIENCE 

Supreme Care Services recognises that achieving Net Zero cannot be accomplished through organisational action alone. As a provider of publicly commissioned Domiciliary Care services, we operate within an interconnected health and social care system where Commissioners, Local Authorities, NHS partners, suppliers, employees and voluntary organisations all play an important role in improving environmental sustainability. We therefore view carbon reduction as a shared responsibility, recognising that collaboration, innovation and collective action deliver greater long-term environmental benefit than isolated organisational initiatives. 

This collaborative approach reflects the principles of the West London Climate Commitment Charter and Low Carbon Procurement Policy. By working openly with Commissioners and strategic partners, we will continue to share learning, identify opportunities for improvement and support wider environmental objectives alongside the delivery of safe, responsive and high-quality Domiciliary Care services. 

Sustainable procurement forms an integral part of this collaborative approach. Environmental considerations are evaluated alongside quality, value for money, supplier performance and operational resilience when making purchasing decisions and managing supplier relationships. Wherever reasonably practicable, we will seek to work with suppliers who demonstrate responsible environmental practices, minimise unnecessary packaging, support sustainable sourcing and share our commitment to reducing environmental impact.  

Through ongoing supplier engagement, we will encourage innovation, promote responsible purchasing and identify opportunities to reduce emissions throughout the wider supply chain. This reflects our belief that meaningful environmental improvement is achieved through shared responsibility across the wider health and social care system. 

Environmental sustainability and social value are intrinsically linked.  

Recruiting locally, deploying Care-Workers within the communities they support, reducing unnecessary travel and engaging local suppliers where appropriate not only contribute towards lower greenhouse gas emissions but also strengthen workforce stability, support local economies and improve community resilience. By considering environmental sustainability and social value together, we maximise the wider benefits of our operational decisions for Service-Users, Commissioners and the communities we serve. 

Climate resilience is equally important. Environmental change presents increasing operational challenges, including severe weather, infrastructure disruption, energy pressures and supply chain disruption, all of which have the potential to affect service continuity. These risks are considered through our Business Continuity Plan and wider organisational risk management arrangements, ensuring environmental resilience is planned alongside operational resilience. This enables Supreme Care Services to adapt proactively to changing environmental conditions whilst maintaining safe, reliable and responsive Domiciliary Care services. 

We also recognise that innovation is most effective when responsibility is shared. We therefore encourage employees, suppliers and strategic partners to identify practical opportunities to reduce environmental impact through collaborative working, improved operational practices and the adoption of sustainable solutions. By fostering a culture of shared responsibility and continual learning, we aim to strengthen environmental performance not only within Supreme Care Services but across the wider partnerships that support the delivery of care. 

7. MONITORING, REVIEW AND ASSURANCE 

Delivering meaningful carbon reduction requires more than implementing environmental initiatives; it requires consistent monitoring, objective evaluation and informed decision-making. Supreme Care Services is therefore committed to reviewing environmental performance through a structured assurance process that enables progress to be measured, priorities to be refined and future improvements to be identified. 

As our carbon reporting capability develops, verified environmental data will be progressively consolidated across the organisation to establish meaningful performance measures that reflect both operational activity and environmental impact. This information will enable us to monitor trends, evaluate the effectiveness of carbon reduction initiatives and identify opportunities to strengthen environmental performance over successive reporting periods. 

• Greenhouse gas emissions across Scope 1, Scope 2 and relevant Scope 3 categories. 

• Care-Worker travel and operational mileage. 

• Energy consumption across office and branch locations. 

• Digital transformation and reductions in paper consumption. 

• Sustainable procurement performance and supplier engagement. 

• Waste reduction and responsible resource management. 

• Progress against environmental objectives identified within our Green Plan. 

• Completion of annual environmental reviews and associated action plans. 

Integrating environmental reporting within routine management oversight ensures that carbon reduction informs business planning, procurement decisions, workforce deployment and future investment rather than being treated as a standalone compliance exercise. 

Environmental performance will be reviewed annually to evaluate progress, refine priorities and agree future improvement actions. This cyclical approach ensures environmental sustainability continues to evolve alongside organisational growth, technological innovation, legislative change and emerging commissioning expectations, enabling Supreme Care Services to strengthen environmental performance through organisational learning and informed decision-making. 

8. GOVERNANCE, APPROVAL AND PUBLICATION 

The Plan forms part of Supreme Care Services’ wider environmental governance framework and should be read alongside our Environmental Policy, Corporate Social Responsibility and Environmental Sustainability Policy, Green Plan, Sustainable Procurement arrangements and Business Continuity Plan. Collectively, these arrangements support the organisation’s long-term environmental objectives and provide the governance structure through which environmental sustainability is managed, monitored and continually strengthened. 

As this represents Supreme Care Services’ first Carbon Reduction Plan prepared in accordance with PPN 06/21, a verified organisational emissions baseline is currently being established through the consolidation of environmental information from across the organisation. Future annual reviews will incorporate progressively enhanced reporting as data quality, reporting capability and organisational understanding continue to develop, ensuring environmental performance is supported by transparent, reliable and verifiable information. 

This Carbon Reduction Plan will be formally reviewed at least annually, or sooner where significant organisational, operational or legislative changes occur. The Plan will be published on the Supreme Care Services’ website and updated as required to reflect changes in reporting requirements, organisational priorities and recognised good practice. 

Approved by 

Rebecca Efeotor 
Managing Director 
Supreme Care Services